Resposta de reclamação de danos da Emirates com exceção da Convenção de Montreal de 1999

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Minha família voou de Mumbai para Houston com a Emirates. Quando eles chegaram em Houston, 2 malas perdidas 2 rodas fora de 4 e eu não pude os puxar e tive que levantar e pôr eles na mala do meu carro. Eu liguei para a esteira de bagagens e eles pediram para respondê-las com provas.

Recebi esta resposta por email:

Thank you for your claim on Sep 28, 2017, in connection with the above checked baggage claim. I am concerned to learn from you that, upon your arrival at Houston airport, you discovered that your bag was damaged, and sincerely regret any inconvenience you were put through.

I wish to advise that your claim in respect of damaged baggage is governed by an International Treaty known as the Montreal Convention 1999, which has been ratified by the countries where you began and ended your journey. The Montreal Convention is exclusive which means that it provides the only remedy available in these circumstances.

In accordance with Article 19 of the Montreal Convention, the carrier is not liable for damage caused by damage to baggage if it proves that it and its servants and agents took all measures that could reasonably be required to avoid the damage or that it was impossible for it or them to take such measures.

Your claim may be covered by your travel insurance policy. May I suggest that you also contact your Insurers who may be able to assist you further with your claim.

Although we have not lived up to your expectations on this occasion, I do hope your recent experience has not marred your impression of the service offered by Emirates and that we will be given another opportunity of serving you in the future.

Thank you for allowing me to explain our position.

Yours sincerely,

Se a Convenção de Montreal de 1999 estava lá desde 1999, por que o site deles tem um link de malas danificado?

Existe alguma maneira de obter desconto por esse dano?

    
por Lafada 05.10.2017 / 04:34

2 respostas

A convenção de Montreal (Artigo 18 ) diz o seguinte sobre bolsas danificadas:

  1. The carrier is liable for damage sustained in the event of the destruction or loss of, or damage to, cargo upon condition only that the event which caused the damage so sustained took place during the carriage by air.

  2. However, the carrier is not liable if and to the extent it proves that the destruction, or loss of, or damage to, the cargo resulted from one or more of the following:

    • inherent defect, quality or vice of that cargo;
    • defective packing of that cargo performed by a person other than the carrier or its servants or agents;
    • [...]

Sugiro que você responda à companhia aérea que gostaria de ver uma das opções acima.

Eu realmente não entendo o que eles querem dizer sobre o artigo 19 porque se aplica ao atraso.

Esta é a Convenção de Montreal da IATA

    
05.10.2017 / 08:43

Gostaria de dar uma olhada em Artigo 17 (2) da Convenção de Montreal, que trata especificamente dos danos à bagagem. Basicamente, diz que a companhia aérea é responsável, a menos que possa dizer que a bagagem em si estava com defeito.

    
12.05.2018 / 20:13

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Uma armadura é considerada uma coisa no que diz respeito a encantá-la? A tradução do doutor no Complexo de Deus se refere a quem?