Você pode analisar uma questão relacionada que já discutiu problemas relacionados à remuneração e especificamente à Frontier Airline:
Tendo mencionado isso. Como já foi mencionado nessa pergunta, as políticas relacionadas a atrasos ou cancelamentos de voos são definidas somente pela companhia aérea :
Each airline has its own policies about what it will do for delayed passengers waiting at the airport; there are no federal requirements. If you are delayed, ask the airline staff if it will pay for meals or a phone call. Some airlines, often those charging very low fares, do not provide any amenities to stranded passengers. Others may not offer amenities if the delay is caused by bad weather or something else beyond the airline's control. Contrary to popular belief, airlines are not required to compensate passengers whose flights are delayed or canceled. As discussed in the chapter on overbooking, compensation is required by law only when you are "bumped" from a flight that is oversold. Airlines almost always refuse to pay passengers for financial losses resulting from a delayed flight. If the purpose of your trip is to close a potentially lucrative business deal, give a speech or lecture, attend a family function, or connect to a cruise, you might want to allow a little extra leeway and take an earlier flight. In other words, airline delays and cancellations aren't unusual, and defensive planning is a good idea when time is your most important consideration.
Se você analisar a política da Frontier sobre o assunto:
Portanto, o melhor que você pode esperar de acordo com esta política é um reembolso de algum tipo, mas não há nada que eu possa ver em sua situação que garanta isso. Se o aeroporto não puder receber vôos devido ao clima ou provavelmente não conseguir receber voos no momento da sua chegada, o que geralmente é conhecido com cerca de duas horas de antecedência, isso provavelmente atrasará você na origem. A situação em que você se encontrou onde uma tripulação teve que procurar um aeroporto alternativo para aterrá-lo é altamente improvável que seja controlável pela companhia aérea. Além disso, considere o fato de que a tripulação de voo circulou em Atlanta por 30 minutos e depois voou para Knoxville, que é mais 40 a 45 minutos. Então eles tinham mais uma hora de sobra em seus agendamentos, o que é bom para a maioria dos padrões. Caso contrário, você terá uma situação Amtrak, onde a tripulação trabalha apenas 3-4 horas por dia.When it comes to flight delays and cancellations, some situations are within our control and others are not. Here's how we describe the difference:
Controllable Situations are defined as delays, diversions, cancellations, or service delivery failures considered within Frontier's control (such as delayed baggage or flight delays and cancellations caused by aircraft damage, mechanical issues, etc.). If your flight is delayed, cancelled, diverted, or if you miss a connecting flight due to controllable situations, we'll do our best to get you to your destination and place you on our next available Frontier flight at no additional charge. Alternatively, if your flight is cancelled we'll provide you, upon request, a full refund of any unused portion of your ticket.
Uncontrollable Situations are defined as flight delays, diversions, or cancellations out of Frontier's control (such as those caused by weather, Air Traffic Control, etc.). We truly regret that uncontrollable situations may interrupt your travel. Given their nature, we do not offer compensation for uncontrollable events beyond the re-accommodation on the next Frontier flight. Alternatively, if your flight is cancelled we'll provide you, upon request, a full refund of any unused portion of your ticket.
In the event of severe weather such as a blizzard or hurricane, we will enact our Severe Weather Plan and issue travel advisories on FlyFrontier.com. The Severe Weather Plan allows for rebooking of flights without additional fees for a later date when the weather improves.