A prática da Turkish Airlines sobre reembolso varia de acordo com o método de compra e com os termos e condições do bilhete. Os reembolsos são afetados pela política de emissor do cartão de crédito que foi usado para pagamento, portanto você também deve verificar isso.
Cancellations/refunds and changes Learn more >>
Ticket cancellations/refunds and changes not made through Online Channels:
- Tickets in which the first leg of the trip has been made.
- Tickets issued though other channels, such as Our sales offices, call centers or agents.
- Tickets purchased via EFT or internet banking.
- Changes to award tickets.
- Multi-city flights.
In cases where ticket cancellations/refunds and changes are not made through Online Channels, please contact Our call center or visit a Turkish Airlines Sales Office in order to cancel, request a refund or change a ticket.
Any ticket refunds will be made according to the payment method used while purchasing the ticket.
All deductions, taxes or price differences, ticketing service fees, etc. will be calculated automatically when making cancellations, changes or requesting a refund.
Refunds made to iDEAL and Sofort accounts will be processed within around 5 days.
The refund period for other payment methods will depend on the existing agreements with the relevant institutions.
Your cancellation/refund and change requests will be applied to all passengers listed under Your reservation. Separate transactions cannot be carried out for individual passenger under a reservation.
Confirmation of cancellations/refunds and changes made through Online Channels will be sent via e-mail.
When do I receive a refund for tickets purchased online?
Refunds for tickets purchased online are issued either immediately or within a specified time period depending on the type of credit card used for payment.
Como você disse que colocou a (s) data (s) errada (s), você entrou em contato com a companhia aérea para corrigir o erro? Pode estar disposto a fazer o ajuste (gratuito ou pago), dependendo dos termos e condições do bilhete que você comprou.