Eu escrevi para o Deli de Jason e aqui estava a resposta deles,
My name is Alice Jones and I am a part of the leadership team at the Shephred Square location. First and foremost I would like to thank you for providing feedback in regards to the ice cream. Let me be the first to apologize for the inconsistency provided at the different delis. To be completely honest the reasons for the difference is the machines which the ice cream is process. The ice cream machine at the Kingwood location is an Electrofreeze verse the Taylor Machine at the Shepherd Square location.
The Electrofreeze machine is a more updated version of the Taylor which has more airflow allowing a fluffier product. I would like to re ensure you that all deli use the same product unfortunately because of the process within the machines are different which may result in a different taste. If you have any additional question and or concerns please feel free to reach out. Lastly, I attempted to reach out via telephone however unsuccessful therefore resulting in this email.
Então eles afirmam que a diferença está no fluxo de ar das duas marcas.