Ainda não há nenhuma explicação canônica, ou pelo menos não é óbvio pelo filme.
É strongmente sugerido que Darth Vader é o modelo de Kylo Ren, então não é de admirar que Kylo Ren queira se parecer com Vader.
He meditates next to Vader's mask.
When he tries to read Rey mind and telepathic connection he has established backfires, causing Rey to read his feelings, we learn that he fears he will never be as strong as Vader.
Mas também é strongmente sugerido que Kylo Ren parece mais intimidante, temível e poderoso do que ele realmente é.
He is not skilled force user. First, his roster of tricks is pretty limited. He can do force telekinesis, force telepathy and... that's about it. No force throw, no force jump, no saber throw, no force lightning. Second, he fails both times he tries to use his powers on other force-sensitive. When he tried to read map out of Rey mind, it backfired on him and caused Rey to read his mind. When he tried to pull Luke's lightsaber out of snow, it actually went to Rey.
At the end of movie, Snoke says that Kylo Ren must "complete his training".
Kylo Ren's lightsaber has very rough blade (see official movie poster for comparison of Kylo Ren's lightsaber and Anakin Skywalker's one), hinting less-than-stellar build quality. By the way, it is canonically established by Star Wars Clone Wars season 5, episode 7 ("A Test of Strength") that building lightsaber is test of force wielding.
Dark Side of the force provides "abilities some consider to be unnatural" (Palpatine in Revenge of the Sith) and excessive usage of these powers permanently changes user appearance. Now, when Kylo Ren takes off his mask for the first time, he looks... handsome? innocent? disappointing for a Darksider? Either way, he obviously isn't yet intimate with Dark Side.
Finalmente, não nos esqueçamos que Kylo Ren é um dos Cavaleiros de Ren.
The movie doesn't really explore that part of the story. We know that Kylo Ren is one of Knights of Ren, but we are never told about any other characters in the same group. It seems that current consensus among fans is that Knights of Ren can be seen in force vision that Rey had when she touched Anakin's lightsaber. This is the best image I could find. As we can see, most of these people wear masks. I am not sure about the guy with the spear, the second from right. I think we can see his eyes, nose and some facial structure that goes around his mouth (maybe coincidentally, but not unlike Sith race). But this might be a mask after all. Wookieepedia has another screenshot that leaves little doubt that guy with spear wears mask, too.
Então, usar uma máscara é algo que os Cavaleiros de Ren fazem.