Como referido no relatório de 2005, Contratos de Aluguer de Automóveis Uma análise das queixas transfronteiriças europeias
Contracts governing the provision of vehicle hire are not regulated by special rules in any EU country.
É uma questão contínua do consumidor, no entanto, uma em que
The European Commission has been working closely together with European consumer authorities to better enforce consumer rights in the car rental sector.
Brussels, 13 July 2015
Today, five major car rental companies have agreed to significantly review how they deal with consumers thanks to a joint action from the European Commission and national enforcement authorities. Citizens will benefit from more clarity on insurance policies and tank refuelling options, more fairness when handling damages, and more price transparency. Complaints related to car rentals received by the European Consumer Centres have increased sharply in the last two years.
Věra Jourová, EU Commissioner for Justice, Consumers and Gender Equality welcomed today's agreement: "Booking a car online, renting it in one country and returning it in another is very simple today. Unfortunately, car rental terms and conditions are sometimes too vague or lack clarity. Consumers are too often left with unplanned extra costs. Five major car rental companies have now pledged to improve their information policies and make their terms and conditions fairer for consumers. I welcome their commitment and the excellent work done by the national consumer authorities in ensuring a better deal for European consumers."
The companies have pledged to better align current car rental practices to the requirements of consumer legislation, set out by EU rules on consumer rights, unfair commercial practices and unfair terms).